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Support

Most questions here are about evidence — what counts, and why a request was queried. Those are answered fastest.

4h

Median first response, working hours.

88%

Resolved without a second exchange.

0

Tickets closed for inactivity without an answer.

Before you open a ticket

My evidence was queried The reason is on the request itself, in plain words. Seven out of ten queries are a missing or mis-dated document.
My payment status has not changed The company’s finance team authorises, records and reconciles payments. CSRise does not hold or send funds, so ask your project contact at the company.
What evidence does this milestone need? The condition on the milestone says exactly what must exist. If it does not, that is a defect in the condition and worth a ticket.
I disagree with a decision Support cannot overturn a decision. Appeal it and it goes to someone who was not involved.

Open a ticket

Choosing the top option does not move you ahead of a real deadline; it just tells us there is one.
Attach a file Optional. A screenshot of the actual screen saves an exchange.

Support cannot move money

Nobody on this desk can approve a milestone, authorise or record a payment, or lift a hold. CSRise does not hold funds. If someone contacts you claiming to be CSRise support and asks you to change bank details or share a code, it is not us. Report it here.

Accessibility problems are treated as defects

If a screen does not work with a keyboard, a screen reader, or at the text size you need, that is a bug and not a support request. It goes to the people who build the thing.